{"id":4737,"date":"2023-06-01T19:08:45","date_gmt":"2023-06-01T23:08:45","guid":{"rendered":"https:\/\/advancedsecurity.us\/?page_id=4737"},"modified":"2025-08-28T14:52:06","modified_gmt":"2025-08-28T18:52:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/advancedsecurity.us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

\n\t\tFAQ’s\n\t<\/h1>\n\t

Some of our customers most frequent questions are answered here. If you can’t find the answer to your question, please reach out to our office, toll-free, at 1-877-443-6366. We’ll be happy to assist you.\u00a0<\/i><\/em><\/p>\n\t\t\t\t\t\t

CAN I OPERATE MY ALARM AND STAY INSIDE MY HOME?<\/h4>\n\t\t\t

Yes. A properly designed Security System allows a separate setting for “at home” or “stay” operation.<\/p>\n\t\t\t\t\t\t

CAN I SET MY ALARM WITH A PET LEFT INSIDE?<\/h4>\n\t\t\t

Yes. The motion detector in your system can be adjusted so it only senses intruders, not your family pets.<\/p>\n\t\t\t\t\t\t

DOES THE ALARM SOUND A SIREN WHEN ACTIVATED BY AN INTRUDER?<\/h4>\n\t\t\t

Yes. We have audible devices such as sirens and bells, which are “the first line of defense” for deterring burglars. Of course, we also have options for silent alarms when the situation calls for it.<\/p>\n\t\t\t\t\t\t

WILL I GET A DISCOUNT FOR MY HOMEOWNERS INSURANCE WHEN I PURCHASE A SECURITY SYSTEM?<\/h4>\n\t\t\t

Most insurance companies will discount your insurance rates by 10-15%. Check with your insurance provider for full details.<\/p>\n\t\t\t\t\t\t

WILL MY CHILDREN BE ABLE TO OPERATE THE ALARM?<\/h4>\n\t\t\t

The system can be armed at the press of a button and disarmed with a 4-digit code, a keyfob, or key. You can also access your alarm system remotely from your smartphone, tablet, or other device, giving you total control over the system from anywhere.<\/p>\n\t\t\t\t\t\t

WHAT HAPPENS IF I ACCIDENTALLY TRIGGER MY ALARM SYSTEM?<\/h4>\n\t\t\t

Simply use your passcode to silence the alarm and then call our in-house Central Station with your password to cancel the response of the responding agency.<\/p>\n\t\t\t\t\t\t

I HAVE RECEIVED A LOW BATTERY SIGNAL. CAN I CHANGE MY OWN BATTERY?<\/h4>\n\t\t\t

Each alarm system is equipped with a 24-hour backup battery in the event of a power outage. These batteries are rechargeable and last between 3-5 years. The battery is located in the control panel of the system, typically located in a closet or utility area. Replace the 12-volt battery by attaching the red wire to the red adaptor on the battery and the black wire to the black adaptor on the battery. Again, our Customer Service team is here to walk you through this process or to schedule a technician to help change your batteries. You can contact our service desk directly at 1-707-443-6366.<\/p>\n\t\t\t\t\t\t

WHAT IS CO MONITORING AND IS IT REQUIRED?<\/h4>\n\t\t\t

CO monitoring is the monitoring of carbon monoxide<\/strong> levels in the home. In the state of California, all single-family dwellings must have a CO monitor installed as of July 2011 [Read more about California’s efforts to prevent CO fatalities<\/a>]. Advanced Security Systems offers CO monitoring at no additional monthly cost to you.<\/p>\n\t<\/a>\t\t\t\t\n\t\t\t

Equipment Manuals <\/h4>\t\t\t\n\t\t\t\t

Get many of the most commonly installed equipment manuals from top manufacturers.<\/p>\n\t<\/a>\t\t\t\t\n\t\t\t

Commonly Used Forms<\/h4>\t\t\t\n\t\t\t\t

Frequently used forms from Advanced Security Systems including auto pay and emergency call list updates.<\/p>\n\t<\/a>\t\t\t\t\n\t\t\t

FAQ<\/h4>\t\t\t\n\t\t\t\t

Frequently asked questions and answers to help you troubleshoot common issues.\u00a0<\/p>\n\t<\/a>\t\t\t\t\n\t\t\t

Alarm Permits<\/h4>\t\t\t\n\t\t\t\t

Depending on where you live, you may be required to register your alarm within your city or county and pay a permit fee.<\/p>\n\t

\n\t\t\t\tAdvanced Security Systems In The News\n\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Advanced\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tAdvanced Security Systems Recognized Among Top 500 North Bay Businesses<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\tBy\t\t\t \n\t\t\t\t\tNews Staff\t\t\t\t<\/a>\n\t\t\t | \t\t\t\n\t\t\tAugust 6, 2024\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\tSANTA ROSA, CA- Advanced Security Systems, a leading provider of innovative security solutions, has secured a coveted position on the prestigious North Bay Biz Top 500 …\n\t\t\t\n\t\t\t\t\t\t\tFull Article\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Advanced\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tAdvanced Security Systems Secures Coveted Position Among Top 100 Security Companies Nationally<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\tBy\t\t\t \n\t\t\t\t\tMichele Blagrave\t\t\t\t<\/a>\n\t\t\t | \t\t\t\n\t\t\tJune 13, 2024\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\tAdvanced Security Systems, a pioneering force in the realm of security solutions, proudly announces its inclusion in the prestigious SDM 100 list. Security Distributing & Marketing’s …\n\t\t\t\n\t\t\t\t\t\t\tFull Article\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tAdvanced Security CEO Chuck Petrusha Shares Career Tips with Local Students<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\tBy\t\t\t \n\t\t\t\t\tNews Staff\t\t\t\t<\/a>\n\t\t\t | \t\t\t\n\t\t\tJune 2, 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\tLast month, Advanced Security Systems had the honor of taking part in the Be Your Own Boss Career Panels\u00a0Eureka High and Saint Bernard’s Academy. It’s always …\n\t\t\t\n\t\t\t\t\t\t\tFull Article\n\t\t<\/a>\n\t\t\t\t\"7D3A9567-2-Advanced-Newsletter\"\n

\n\t\tGet The Advanced Newsletter\n\t<\/h3>\n\t

Stay current with local life safety news, product updates, and special offers for your home and business!<\/p>\n\t\t\t\t\"footer-logo-with-tagline\"\n\t\t\t\t\"HHRP-Web\"\n\t

ALARM LIC #ACO2883, CA CONT 527700, OR CONT 144207<\/p>\n\t\t\t

Sales<\/h3>\n\t\t\t\t

Residential Solutions<\/a>
Commercial Solutions<\/a>
Personal Emergency Response<\/a>
Industries<\/a><\/p>\n\t\t\t

Support<\/h3>\n\t\t\t\t

Alarm Permits<\/a>
User Manuals<\/a>
Forms<\/a>
FAQ<\/a>
News<\/a>
Blog<\/a>
Careers<\/a><\/p>\n

About Us<\/a>
Privacy Policy<\/a>\u00a0<\/p>\n\t\t\t

Locations<\/h3>\n\t\t\t\t

3551 Westwind Blvd.
Santa Rosa, CA 95403
(707) 544-9200<\/a><\/p>\n

1336 4th Street
Eureka, CA 95501
(707) 443-6366<\/a><\/p>\n

1528 Northcrest Drive
Suite B
Crescent City, CA 95531
(707) 464-1975<\/a><\/p>\n

13361 E. Hwy 20
Clearlake Oaks, CA 95423
(707) 998-0324<\/a><\/p>\n\t

\u00a9 [year] Advanced Security Systems, Inc.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

FAQ’s Some of our customers most frequent questions are answered here. If you can’t find the answer to your question, please reach out to our office, toll-free, at 1-877-443-6366. We’ll be happy to assist you.\u00a0 CAN I OPERATE MY ALARM AND STAY INSIDE MY HOME? Yes. A properly designed Security System allows a separate setting […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4737","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Advanced Security Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advancedsecurity.us\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Advanced Security Systems\" \/>\n<meta property=\"og:description\" content=\"FAQ’s Some of our customers most frequent questions are answered here. 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